Hzy Terms & Conditions — Please Read Before Use

2. Account Registration & Verification

When creating an account on hzy, you must provide accurate and complete information. Providing false or incomplete information may result in your account being suspended or closed.

• The name, date of birth, and address provided at registration must be genuine and verifiable.
• For KYC (Know Your Customer) verification, you may be asked to provide a copy of your National ID, passport, or driving license.
• Account verification must be completed before any withdrawal can be processed.
• Keeping your account password confidential is your responsibility. hzy will not be liable for any consequences arising from sharing your password.
• Any suspicious activity on your account must be reported to hzy support immediately.

3. Deposits & Payments

The following rules apply to deposits on hzy:

• Deposits can be made via bKash, Nagad, Rocket, Upay, and approved bank transfers.
• The minimum deposit is BDT 500 and the maximum single deposit is BDT 1,00,000.
• Deposited funds are generally credited to your account within 1–15 minutes.
• The prevailing exchange rate at the time of deposit will be applied.
• Using a third-party payment method is prohibited — only payment methods registered in your own name may be used.
• Hzy reserves the right to hold or investigate any suspicious or unusual payment transactions.

4. Withdrawal Rules

Hzy follows the rules below when it comes to withdrawing winnings:

• The minimum withdrawal amount is BDT 1,000.
• Standard withdrawals are processed within 1–4 business days.
• Full account verification (KYC) is mandatory before processing any withdrawal.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Bonus funds must meet the specified wagering requirements before any withdrawal can be made.
• Hzy may place unusual or suspicious withdrawal requests on hold pending additional verification.

5. Bonus & Promotion Terms

The following general terms apply to all hzy bonus and promotional offers:

• Each bonus has its own wagering requirements and validity period, which are clearly communicated at the time of the offer.
• The welcome bonus is available once only to newly registered members.
• Withdrawing before bonus conditions are met will result in the bonus being cancelled.
• Claiming bonuses across multiple accounts from the same household or IP address is strictly prohibited.
• Hzy reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse is detected, the account balance may be forfeited.

6. Betting & Gaming Rules

The following general rules apply to all games and betting on the hzy platform:

• Confirmed bets cannot be cancelled — please verify all details before confirming.
• If incorrect odds are displayed due to a technical error, hzy reserves the right to void the affected bets.
• If a Sports Betting match is postponed or abandoned, the affected bets will be handled in accordance with hzy's rules.
• The RNG used in all slots and casino games is internationally certified and independently verified.
• Hzy is not responsible for any disconnection from the internet during gameplay.

7. Prohibited Activities

The following activities are strictly prohibited on the hzy platform:

• Using automated bots, scripts, or software to play games or place bets.
• Using the platform for money laundering or any other form of illegal financial activity.
• Cheating or colluding with other users to exploit the system.
• Exploiting platform security vulnerabilities or attempting to hack the system.
• Using or managing another person's account.
• Opening multiple accounts to claim bonus benefits.

8. Security & Privacy

Hzy uses the latest security technology to protect your personal information. Read our Privacy Policy to learn more.

• All data is protected with 256-bit SSL encryption.
• Your financial information is not stored on our servers.
• We strongly recommend keeping two-factor authentication (2FA) enabled on your account.
• Hzy will never ask for your password via email or messages — if you receive such a request, contact support immediately.

9. Account Suspension & Closure

Hzy may suspend or permanently close your account under the following circumstances:

• If any provision of these Terms is violated.
• If registration details are found to be false or KYC verification fails.
• If illegal activity is suspected.
• If you apply for self-exclusion.
• At your request — contact support to close your account.

You will be given the opportunity to withdraw any valid balance before your account is closed; however, balances may be forfeited in cases of terms violations.

10. Dispute Resolution

The following process is followed for any dispute or complaint:

• Contact our customer support team first — most disputes are resolved within 48 hours.
• If the issue remains unresolved, you may file a formal complaint with hzy's dispute resolution department.
• A formal response will be provided within 14 business days of the complaint being submitted.
• If either party remains unsatisfied, an appeal may be submitted to our licensing authority.

11. Responsible Gaming

Hzy believes gaming should be a source of entertainment — not financial stress or addiction. As part of our responsible gaming policy:

• You can set your own deposit limits, betting limits, and session time limits.
• A cooling-off period can be set for a temporary break (from 24 hours up to 6 months).
• Self-exclusion can be requested for an extended break.
• If our system detects unusual playing patterns, we will reach out to you.

Visit our dedicated page to learn more about responsible gaming.

12. Changes to Terms

Hzy reserves the right to amend these Terms & Conditions at any time. In the event of changes:

• For significant changes, notice will be given 7 days in advance via email or a platform notification.
• Continued use of the platform after updated terms take effect will be considered acceptance of the new terms.
• If you do not agree to the updated terms, please stop using the platform and contact Support to close your account.