Gaming at hzy is meant to be fun, not a burden. We want you to play in a healthy, mindful, and enjoyable way. Your well-being is our top priority.
At hzy, responsible gaming means staying aware of your own limits, managing your time and money, and keeping gaming as one part of your life — not the whole of it. Responsible gaming means you are in control, not the game.
Online gaming is growing fast in Bangladesh. In this environment, hzy's first commitment is to ensure every player has a healthy and enjoyable experience. Our responsible gaming program is built with exactly that goal in mind.
The responsible gaming policy at hzy rests on three core pillars: Awareness — understanding your own habits and risks; Control — using platform tools to set limits; and Assistance — seeking and receiving help when needed.
With our responsible gaming tools, you can set how much time and money you spend daily or weekly. Once a limit is set, it cannot be changed easily — this is by design, to prevent impulsive decisions.
Hzy's responsible gaming policy is built in line with international gaming licensing authority guidelines. We regularly review our systems and introduce new player protection tools. Ensuring your well-being matters more to us than business success.
Hzy is a licensed gaming platform that strictly upholds responsible gaming principles. A dedicated part of our team works exclusively to ensure player well-being.
Gaming addiction or problem gambling is a condition where a person cannot stop playing even when they want to. It is a recognized mental health issue, and with the right help, recovery is possible.
People often do not realize when responsible gaming is crossing into problem gambling. The shift tends to happen gradually — a little more time at first, then a little more money, then growing distance from family and friends. That is why staying aware early on matters.
As part of responsible gaming at hzy, we have put together a self-assessment checklist below. This is not a medical diagnosis, but it can help you better understand your own habits.
If you answer "Yes" to three or more of the questions below, please contact our support team or set limits on your account yourself.
Do you often end up spending more than your set budget?
Do you find yourself chasing losses by playing more to win back what you've lost?
Do you hide your gaming from family or friends?
Have you tried to stop gaming but could not?
Do you feel restless, irritable, or anxious when you cannot play?
Is gaming affecting your work, studies, or relationships?
Do you turn to gaming to relieve stress or take your mind off things?
If you feel you need support, our team is always here to help.
We put full control in your hands — play your way, play safely.
Set the maximum amount you can deposit per day, week, or month — entirely on your own terms. Once a limit is set, it cannot be changed for at least 24 hours, so you do not overspend in the heat of the moment.
Decide in advance how long you will play each day. When your time is up, hzy will automatically notify you and suggest taking a break. It is a highly effective way to build healthy gaming habits.
If you just need a short break, you can take a voluntary time-out ranging from 24 hours to 6 weeks. During this time, no gaming or deposits will be possible on your account. Once the break ends, your account will be reactivated automatically.
If you feel gaming is becoming harmful, you can activate Self-Exclusion for anywhere between 6 months and 5 years. During this period, hzy will not send you any promotional messages either.
You can view your full gaming history, deposit and withdrawal records, and time spent at any time. Understanding your own habits is the first step toward responsible gaming.
Our dedicated support team is available 24/7 for any responsible gaming questions or assistance. Reach us via live chat — you can talk to us in Bangla.
Follow these simple guidelines for responsible gaming at hzy.
Decide how much you are willing to spend before you start playing. Once that amount is gone, stop for the day. Do not chase your losses.
Set aside a specific time of day for gaming. Do not let it cut into your sleep, work, or time with family.
Avoid gaming when you are angry, sad, anxious, or stressed. Decisions made under emotional pressure are often poor ones and can lead to greater losses.
Being under the influence makes it harder to make sound decisions. Gaming in that state can be dangerous.
Never think of gaming as a primary source of income. Every game outcome is random — there is no guarantee of winning.
Take at least a 10-minute break every hour. Get up, walk around, have some water. Playing for long stretches without a break is not good for you.
Talk openly with family or a trusted friend about your gaming. Keeping it hidden only makes the problem worse.
If you feel things are getting out of hand, seeking help is not a sign of weakness — it takes real courage. Reach out to hzy's support team or a professional counselor.
Enable these features in just a few clicks from your hzy account settings.
After logging in, click your profile icon in the top right corner and look for the "Responsible Gaming" option.
Set daily, weekly, or monthly deposit limits, loss limits, and session time limits separately — customize them to suit your needs.
Limits take effect immediately after saving your settings. A confirmation email will be sent to your registered email address.
Turn on time and budget reminders in your notification settings. hzy will keep you informed when you need it.
For any concerns, reach out to our dedicated Responsible Gaming team via live chat. They are ready to assist you in Bengali.
Limit decreases take effect immediately, but requests to increase a limit take 7 days to process. This is by design, to protect you.
Answers to the most frequently asked questions about hzy's responsible gaming policy.
The hzy app gives you the same responsible gaming tools — play safely from anywhere.
Read hzy's full terms and conditions and stay informed about your rights and responsibilities.
Visit our FAQ page to learn more about responsible gaming or anything else you need help with.