Hzy Privacy Policy — How Your Data Is Protected

1. Introduction & Applicability

This Privacy Policy applies to all hzy services, including our website (hzy.one), mobile app, live chat support, and other digital channels. Whether you access hzy from Bangladesh or anywhere else, this Policy applies to you equally.

Hzy operates as a responsible gaming platform in compliance with international privacy laws and regulations. Our Privacy Policy is built on the principles of the GDPR (General Data Protection Regulation).

• This Policy forms part of a legal agreement between you and hzy.
• We never sell your personal data to third parties.
• Your data is used solely to provide you with services and to ensure the security of the platform.

2. What Information Do We Collect?

Hzy collects your information in several ways. Below is a detailed breakdown of the types of data collected:

Information Provided Directly:

Automatically Collected Information:

• IP address and device information (device model, operating system)
• Browser Type & Version
• Your activity on the platform (game history, betting patterns, login times)
• Data Collected via Cookies and Similar Tracking Technologies
• Records of Customer Support Communications

3. Why Is Your Information Used?

Hzy uses the data it collects for the following purposes:

4. Is Your Information Shared?

Hzy never sells your personal data to third parties. In limited circumstances, information may be shared with trusted partners:

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket that process transactions.
• KYC Verification Service: Licensed third-party provider for identity verification.
• Law Enforcement Agencies: To fulfill legal obligations or comply with court orders.
• Regulatory Authority: For audits and monitoring by the licensing authority.
• Technology Partner: Cloud hosting and cybersecurity service provider.

5. Cookies Policy

Hzy uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device.

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, theme).
• Analytics Cookies: Used to monitor and improve platform performance.
• Marketing Cookies: Used to provide personalized offers — you can opt out of these at any time.

You can manage or delete cookies at any time through your browser settings. Note that disabling certain cookies may limit some platform features.

6. Data Security Measures

Hzy uses industry-leading technology and practices to keep your data secure:

• 256-bit SSL/TLS Encryption: Industry-leading encryption is applied to all data transmissions.
• AES-256 Data Encryption: Sensitive data stored on servers is kept in an encrypted state.
• Two-Factor Authentication (2FA): 2FA is available to prevent unauthorized access to your account.
• Regular Security Audits: Regular penetration testing is conducted by third-party security experts.
• Firewall & DDoS Protection: Multiple layers of cybersecurity protection are in place at the server level.
• Staff Training: All staff receive regular training on data protection.

7. How Long Is Your Data Retained?

Hzy retains your data only for as long as necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration of active account use and up to 5 years after closure (as required by law).
• Transaction Records: A minimum of 5 years in accordance with financial regulatory requirements.
• KYC Documents: 5 to 7 years as required by law.
• Gaming Log: Retained for up to 2 years for fraud detection purposes.
• Customer Service Contact: Up to 3 years.
• Marketing Consent Records: 3 years after consent is withdrawn.

Once the retention period has expired, your data is securely deleted or anonymized.

8. Your Rights

Under hzy's Privacy Policy, you have the following rights:

9. Privacy of Minors

Hzy strictly does not serve anyone under the age of 18. We do not knowingly collect or store any data from minors.

• Age is verified at registration and users under 18 are not permitted to create an account.
• If we have inadvertently collected any information from a minor, we will delete it as soon as we become aware.
• If you believe your child's data may be held by us, please contact support immediately.

10. International Data Transfers

Hzy's servers and infrastructure may be located in multiple countries. Your data may be transferred outside your country for processing purposes.

• We ensure that any country to which data is transferred has adequate data protection laws in place.
• GDPR-approved Standard Contractual Clauses (SCCs) are used for all international data transfers.
• The same level of encryption and protection is maintained during data transfers.

11. Policy Changes

Hzy may update this Privacy Policy from time to time. When changes are made, we will notify you through the following means:

• You will be notified at your registered email address of any significant changes.
• The "Last Updated" date at the top of the policy will be revised accordingly.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.

We encourage you to review this policy regularly. If you have concerns about any changes, please get in touch with us.

12. Contact Us

For any privacy-related questions, requests, or complaints, you can reach our data protection team at:

• Email: [email protected]
• Live Chat: Available 24/7 via the platform's chat support.
• Account Settings: You can submit a request directly from the privacy section of your account.

We aim to provide an initial response within 7 business days of receiving your request and a full resolution within 30 business days.